Our fulfillment centers are located in the US, China and India. We source our products from only the most experienced and reliable manufacturers.So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Shipping for orders in the United States, United Kingdom, Canada and Australia takes 15-30 business days. Shipping for other locations takes 20-40 business days. Shipping times vary from product-to-product, based on demand and shipping location.
www.getuptrend.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We only allow order cancellation within 12 hours after you made payment.
We will provide full refund if you cancel your order within 12 hours.
Please understand that once we have sent out your order to the postal
company, we no longer are able to cancel your order.
We usually have already sent out your order after 24 hours from the time
you make payment. If a change needs to be made to your order, please
contact us at firstname.lastname@example.org ASAP and we will do our best to
accommodate that change. However we cannot make any promises.
this is because you have accidentally entered your email wrong.
Throughout the process we will send out 2 emails, an order confirmation
and a shipping confirmation email. If you believe you may have entered
your email wrong please contact us via email@example.com and we will
fix it for you.
Also, please check your SPAM folder to see if your confirmation email was sent there.
We have a large assortment of products stocked in different fulfillment centers around the world. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…be sure they are on their way :) Do check with us via email firstname.lastname@example.org.
Prices revealed from your respective package might be different from
what you have paid but please do not worry! Usually what our fulfillment
center would do is to mark extremely low prices or mark the items as
gifts altogether. This is to prevent tariffs/custom import duties being
incurred on your end as for certain countries these additional charges
are extremely costly.
Anyone at home can receive the package on your behalf. If no one is at
home, the postman will leave a collection slip and you will have to
proceed to the post office to collect your package. Or they will simply
call you at the phone number you left with us.
return policy lasts 30 days from the date you receive the product. If
30 days have gone by since, unfortunately we can't offer you a refund or
To be eligible for a return, your item must
be unused and in the same condition that you received it. It must also
be in the original packaging. Several types of goods are exempt from
being returned. We do not accept returns of products that are intimate
or sanitary goods, health and personal care items, hazardous materials,
or flammable liquids and gases. To complete your return, we require a
receipt or proof of purchase. Please do not send your purchase back to
the manufacturer. Do note that return postage fees will not be covered
by us. We recommend emailing email@example.com for full order return inquiries.
You will be responsible for paying your own shipping costs for returning
your item. If you are shipping an item over $30, you should consider
using a trackable shipping service or purchasing shipping insurance. We
do not guarantee that we will receive your returned item.
We offer a 100% money back guarantee on all items defective on
delivery and orders undelivered in 60 days. We are also able to send
replacement items if you would like. Please contact firstname.lastname@example.org for
more information on your refund request. If your order arrived damaged,
please attach photos for proof so we can make it right for you as soon
Our Refund Policy lasts 7 days. If 7 days have
gone by since you received your order, unfortunately we can't offer you a
refund or exchange.
Depending on whether we have sent out your order already, we are able to
process your order cancellation and refund back your money. We will
guarantee to provide full refund if you cancel your order within
12 hours after you have made payment. However if 12 hours has passed
since you made the order, you may have to wait for your parcel to arrive
before you can return them to us.