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FAQs

PRE-ORDER

HOW DO I PLACE AN ORDER?

WHERE CAN I PLACE AN ORDER FROM?

WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?

SHIPPING & PROCESSING

WHERE DO YOU SHIP FROM?

HOW LONG IS THE PROCESSING TIME?

HOW LONG IS THE SHIPPING TIME?

HOW LONG IT WILL TAKE TO RECEIVE TRACKING NUMBER?

HOW MUCH DOES THE SHIPPING COST? IS IT FREE?

WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS CHARGES?

PAYMENT

WHICH CURRENCY WILL I BE CHARGED IN?

WHICH FORMS OF PAYMENT DO YOU EXCEPT?

HOW SECURE IS MY PERSONAL INFORMATION?

IS CHECKOUT ON THIS SITE SAFE AND SECURE?

POST-SALES

CAN I CANCEL MY ORDER?

CAN I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

WILL I RECEIVE A TRACKING NUMBER?

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE. WHERE'S MY ORDER?

WHY IS THE PRICE SHOWN ON THE PACKAGE DIFFERENT FROM WHAT I PAID?

WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?

RETURNS & REFUND

OUR RETURN POLICY

RETURN SHIPPING INFORMATION

OUR REFUND POLICY

OUR ORDER CANCELLATION POLICY

GENERAL

WHERE IS YOUR COMPANY LOCATED?

IF I ENTER MY EMAIL ADDRESS, WILL YOU SELL MY INFORMATION?